Sales inquiry: sales@analogmetric.com
Technical support:
tech@analogmetric.com
Q1. How much is the shipping cost and
handling?
Q2. When will my order arrive?
Q3. How to track my order status?
Q4. How do I pay?
Q5. How much is the import duties and
taxes?
Q6. Does our product come with any
warranty or guarantee?
Q7. How to do if I have some
questions on assembling the kit?
Q1.
How much is the shipping cost and
handling?
We offer two shipping methods for international
orders: AIRMAIL and EXPRESS (EMS) shipping.
Please contact our sales for shipping by FedEX or DHL. All the shipping can be tracked and is
secure. The shipping cost will be automatically calculated by our
system when you enter your shipping country after checking out. Most of the
countries are included in our system. Please contact us if your country does not appear in our system. We ship for all countries.
Q2.
When will my order arrive?
Total delivery time = Process time (1-3 business
days) + Shipping time (depending on shipping method and country)
We ship order every day except
on Sunday and public holidays according to Hong Kong
Statutory holidays.
Estimated shipping time
Airmail:
To Japan, Taiwan, South
Korea: 3-5 days
To United States, Canada, Australia: 7-10
days
To most European countries: 7-14 days
Express (EMS):
To Japan, Taiwan, South Korea: 2-3
days
To United States, Canada, Australia: 3-5 days
To most European countries: 5-7 days
Q3. How to track my order status?
All orders are shipped by Hong Kong Post by default. You
can find the tracking number in the menu of “tracking package” after login in our
website with registered ID and password.
To
track by Hong Kong Post, enter the tracking number in
the following link:
http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
Or by track-trace
and select your country with advance option:
http://www.track-trace.com/post
Q4. How do I pay?
We accept Paypal, MasterCard, VISA, and AMERICAN EXPRESS card.
Payment by Credit Cards:
To proceed the check out,
the webpage will be redirected to Paypal homepage.
Without login to the Paypal, you can pay by
abovementioned credit cards near the left-bottom portion of the page.
Payment by Direct Bank to Bank Transfer:
You can contact the service from your local bank.
Once your order is confirmed, our bank details will be given to you. Or please
contact us by sales@analogmetric.com
for our bank information. Your order will be dispatched upon payment received.
Please note that money wiring incurs a service fee charged by your bank.
Q5. How is the import duties and tax?
You may be subject to import duties and taxes,
which are levied once the package reaches your country. Additional charges for
customs clearance must be borne by you; we have no control over these charges
and cannot predict what they are. Customs policies vary widely from country to
country; you should contact your local customs office for further information.
However, we generally will declare the ordered items as gift with low values.
Q6. Does our
product come with any warranty or guarantee?
We guarantee full refund within
7 days upon receipt without used. All vacuum tubes
will have warranty of 30 days upon receipt.
If the item is lost during shipping as verified by the post tracking or the
received item is broken with photo proof, we must send you replacement of it.
Q7. What to do
if I have some questions on assembling the kit?
All kits come with schematics, part lists and guides. You can download it in our website http://www.analogmetric.com/download/.
Any questions
on kit assembly, please contact our technical support by:
tech@analogmetric.com
Our technicians will help you fix it step by step and you can find similar replies there.